Shipping and Returns Policy
Orders will be dispatched from our warehouse within three (3) days of purchase after payment confirmation and approval unless otherwise specified.
Based on the chosen method of delivery the order will be sent to the delivery address provided at checkout.
Max Volt Pty Ltd is not responsible for incorrect delivery if the details filled in are incorrect.
The buyer will be notified via email once the item has been fulfilled and if applicable will be supplied tracking information.
Max Volt Pty Ltd is not responsible for products lost or damaged in transit.
14 day “Love It or Return It” policy can be found on our website’s footer. To be eligible for this, the product must be returned in the same condition in which it was received with all packaging and accessories, and a restocking fee may be charged to the buyer (this will be deducted from the refunded amount). The Buyer is responsible for return shipping however may notify Max Volt Pty Ltd if they would like us to arrange shipping at their cost.
Change of mind “Love It or Return It” returns after the 14-day window will not be accepted. Returns after the 14-day window may be accepted but this is at Max Volt Pty Ltd’d sole discretion.
The cost of return shipping will be borne by the buyer unless Max Volt Pty Ltd is notified to arrange return shipping at the buyers cost, this cost will be deducted from the refund amount.
If the item being returned is damaged, missing accessories, parts and or packaging and or is not in the same condition in which it was received, Max Volt Pty Ltd reserves the right to deduct a appropriate amount from the refunded value.
If there is any ambiguity, the terms set forth in Australian Consumer Law supersede any terms within this policy.
On receipt of return to Max Volt Pty Ltd we will inspect and notify the buyer that we have received the product.
In any items are missing, damaged and or not in the same condition in which they were received, Max Volt Pty Ltd reserves the right to deduct the appropriate amount from the refund value.
You will receive the refund through the payment method used to purchase. Processing times may vary based on your payment choice, please consult your payment provider for an estimated refund time frame.
If there are any questions regarding this policy, please e-mail “[email protected]”.