We're sorry to hear the Volt MATE didn't help you cut through the monotony of your daily commute...
To start the return process just send us an email at [email protected] with the subject "I Don't Love It".
Once we receive the email we'll get back to you ASAP so keep your eyes peeled.
We'll look after return shipping for you and restocking the product. The cost associated with that is 20% of the purchase value plus shipping ($259.00 AUD total) and will be directly debited from your return value.
We do expect the bike is returned with all provided accessories (chargers, battery, lights, etc), boxes and to be in as new condition. That being said, general wear and tear (small and minor scratches) is accepted. To save a time to do ask that you include several photos of the bike in the return reuqest email so we can identify its condition before return.
We'll let you know if you've forgot to send back anything and give you sometime to get that to us. If you can't end up finding it, we'll charge you the cost to replace the missing components.